Privacy Policy of bq111

Welcome to bq111, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains in clear terms how bq111 collects, processes, stores, and protects the personal information you share with us when you register, deposit, play games, or contact our support team. By using any part of the bq111 platform — whether you are placing cricket bets from Dhaka, spinning slots from Chittagong, or exploring live casino games from Sylhet — you agree to the practices described in this document.

We are committed to maintaining transparency about our data practices. This policy applies to all users of the bq111 website, mobile interface, and any associated services we provide to players across Bangladesh, including those using bKash, Nagad, Rocket, and other local payment methods to fund their accounts.

When you create an account or interact with bq111, we may collect the following categories of personal information. Each category is collected only when necessary and with a clear purpose tied to providing our services:

• Registration details: full name, date of birth, username, email address, and mobile phone number (including bKash-linked numbers)
• Identity verification documents: national ID card (NID), passport, or other government-issued documents where required for KYC compliance
• Transaction records: deposit and withdrawal history, payment method references (bKash wallet number, Nagad account, Rocket number), and transaction timestamps
• Device and technical data: IP address, browser type, operating system, device identifiers, session duration, and pages visited on bq111
• Gameplay activity: betting history, game session logs, bonus usage, and responsible gaming preferences or self-exclusion settings

You are not required to provide more information than is listed above. If our support team or platform ever requests documentation beyond these categories, please contact us immediately to verify the legitimacy of the request.

The personal data we collect is used exclusively to deliver, improve, and protect the bq111 service. The following are the primary purposes for which we process your information:

• Account creation and identity verification: confirming that you meet our minimum age requirement of 21 years and validating your identity through KYC procedures
• Payment processing: facilitating secure deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfers; detecting and preventing fraudulent transactions
• Customer support: responding to your queries, resolving disputes, and communicating account-related updates via email or chat
• Responsible gaming enforcement: monitoring gameplay patterns to identify signs of problem gambling and applying self-exclusion or deposit limits where requested
• Platform improvement: analysing aggregated, anonymised usage data to improve site performance, fix bugs, and introduce new features tailored for Bangladeshi players
• Promotional communications: if you have opted in, we may send you relevant offers, tournament announcements (BPL, IPL, T20), or seasonal promotions tied to events like Eid, Victory Day, or Pohela Boishakh

bq111 uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and improve your overall experience. Cookies are small text files stored on your device. You can control cookie behaviour through your browser settings, though disabling essential cookies may impact platform functionality.

We do not use cookies to serve third-party advertising or to build behavioural profiles for sale to external parties. To manage your cookie preferences, access your browser's privacy settings or contact our support team.

bq111 does not sell, trade, or rent your personal information to outside parties. We may share your data in a limited set of circumstances, strictly for the purpose of operating our platform and complying with legal obligations:

• Service providers: payment processors (bKash, Nagad, Rocket), KYC verification partners, and technical infrastructure providers who are bound by strict data confidentiality agreements
• Legal and regulatory authorities: where required by applicable law, court order, or to protect the rights and safety of our users and platform
• Anti-fraud and security services: to detect, investigate, and prevent money laundering, account fraud, and other illegal activities on our platform
• Business transfers: in the event of a merger, acquisition, or sale of all or part of bq111's assets, user data may be transferred as part of that transaction, subject to equivalent privacy protections

The security of your personal data is a top priority at bq111. We implement a combination of technical and organisational measures to safeguard your information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with restricted access controls, regular security audits and vulnerability assessments, and staff training on data handling and privacy obligations.

While we maintain robust security practices, no method of electronic transmission or storage is entirely infallible. If you ever suspect that your bq111 account has been compromised, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or a bank transfer, the transaction is processed through secure, encrypted payment channels. bq111 does not store your full mobile banking PIN, full card numbers, or complete banking credentials on our servers. We retain only the information required to verify the transaction, such as a partial mobile number reference, transaction ID, and amount — sufficient for support queries and dispute resolution.

All financial records are retained for a minimum of five years as required by standard financial compliance practices. These records may be disclosed to relevant authorities if required by law or during fraud investigations. Players are advised to keep their mobile banking apps and account passwords secure and to never share them with third parties, including bq111 staff.

As a user of bq111, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with your account details and the specific request:

• Right to access: request a copy of all personal data bq111 holds about you
• Right to rectification: ask us to correct any inaccurate or incomplete information in your account
• Right to erasure: request deletion of your personal data, subject to our legal retention obligations and responsible gaming safeguards
• Right to restrict processing: ask us to pause processing of your data while a dispute or correction request is being resolved
• Right to opt out of marketing: unsubscribe from promotional emails and messages at any time by contacting support or using the unsubscribe link in any communication

We aim to respond to all data rights requests within 30 days. In cases requiring additional verification or complexity, we will notify you of an extended timeline. We will never charge a fee for handling a legitimate data rights request.

bq111 retains your personal data for as long as your account remains active or as needed to provide our services. When you close your account, we will delete or anonymise your personal data within a reasonable period, except where we are required by law to retain certain records — for example, financial transaction records are retained for a minimum of five years to satisfy standard compliance requirements.

Data relating to responsible gaming self-exclusions, account restrictions, and dispute records may be retained for longer periods to protect both the player and the integrity of the platform. Anonymised, aggregated data used for analytical purposes does not fall under retention limits and may be kept indefinitely.

The bq111 platform may reference game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers operate their own platforms and are subject to their own privacy policies. bq111 is not responsible for the data practices of third-party game studios or payment partners beyond what is contractually agreed in our data processing agreements. We encourage you to review the privacy policies of any third-party service you interact with independently.

bq111 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps designed to prevent minors from creating accounts. If we become aware that we have inadvertently collected data from a person under 21, we will delete that data promptly and close the associated account.

bq111 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will notify registered users via the email address associated with their account and update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of the bq111 platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should stop using our services and contact us to request account closure and data deletion.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bq111 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 2 business days (Bangladesh Standard Time, UTC+6).